Delivery Information
Important Delivery Information
Delivery Timeframes
- We offer FREE next working day delivery (Mon-Fri) on orders recieved by midday to mainland UK on most of our small products.
- Larger and bulky items (trampolines, spas, slides & most swing sets) will usually be delivered to mainland UK postcodes within 7 - 10 working days.
- Next day delivery is NOT available on any of the garden buildings.
- All advised delivery dates are given in good faith and are estimates based on best information available from our couriers.
- We are unable to give a designated time of delivery, but you should receive updated delivery window information from the carrier once arranged.
Receiving Deliveries
- Due to the sturdy nature of our trampolines the packaged boxes can be very heavy, up to 80kg in weight. The delivery driver may therefore need assistance when delivering and a signature is required for all consignments.
- When you take delivery you must check the box and if there is any sign of damage you must note 'Damaged' on the delivery note at the time of delivery.
- If there is no apparent damage but it is not possible to inspect the contents of the package, you MUST write 'Contents Unchecked' on the delivery note.
- If the couriers receive a 'clean' signature they will consider that the goods have been delivered in perfect condition and it will not be possible to make a claim on the delivery insurance.
- If there is any damage, you must also notify us directly within 48 hours of receipt. We cannot accept damage claims which are notified after this period.
- Please do not reject a delivery if the box is damaged. We do our best to ensure that all of our products are adequately protected during transit, so a damaged box will very rarely result in a damaged product.
- In the event that your item is damaged, we operate a 48 hour spare parts service and carry thousands of brand new spare parts in stock for immediate dispatch.
- Where possible, we will always replace parts before accepting returns where items arrive damaged or develop a fault that can be fixed with a replacement part.
Delivery Locations, Timeframes, and Costs
Area |
Service |
UK mainland (except Scottish Highlands): |
Next Working Day (Mon-Fri) / 7-10 Working Days (Size & weight dependent) |
Scottish Highlands: |
7-10 Working Days |
Northern Ireland and Isle of Wight: |
7-10 Working Days |
Repubic of Ireland: |
7-10 Working Days |
Scottish Offshore/Scilly Isles/Channel Islands: |
7-10 Working Days |
Isle of Man: |
7-10 Working Days |
Offshore Islands Delivery Costs:
Weight up to: KG | Example Product | Channel Islands | N. Ireland | Eire |
Isle of Man |
Isle of Wight | Scilly Isles | Scottish Offshore |
10 | 40 | 20 | 40 | 80 | 10 | 40 | 40 | |
20 | 40 | 30 | 40 | 80 | 10 | 40 | 40 | |
50 | 6ft Combination | 50 | 48 | 50 | 95 | 10 | 40 | 50 |
90 | 8ft, 10ft, 12ft, 13ft Combination | 60 | 48 | 60 | 120 | 10 | 60 | 60 |
100 | 70 | 48 | 70 | 130 | 10 | 70 | 70 | |
150 | 80 | 60 | 80 | 160 | 10 | 80 | 80 | |
200 | 90 | 70 | 100 | 190 | 10 | 90 | 90 | |
300 | 120 | 100 | 130 | 250 | 10 | 120 | 120 | |
400 | 150 | 130 | 160 | 310 | 10 | 150 | 150 | |
500 | 180 | 160 | 200 | 370 | 10 | 180 | 180 | |
1000 | 330 | 290 | 350 | 660 | 10 | 330 | 330 |
Atlantic Trampolines
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