Warranty, Returns & Terms and Conditions


The Company means Atlantic Trampolines or any other associated company or subsidiary. The Buyer means the person to whom The Company agrees to supply Goods or Services.


As a user of this website you accept that any use or transactions you make are subject to our Terms and Conditions, whether orders are online, by telephone, fax or post.

We reserve the right to change our Terms and Conditions at any time and any changes will take effect when the website is updated.

The contract between us shall be governed by the Laws of England and Wales and any dispute will be resolved solely within the courts of England and Wales.


VAT is included in all quoted prices and a VAT invoice will be included with dispatches when requested.


We are very confident that you will be happy with your purchase from Atlantictrampolines, but you are welcome to return any item to us within fourteen days of delivery. The goods must be unused, in fully resalable condition and in their original packaging. If you have assembled a product it cannot be returned unless found to be faulty. We cannot accept returns without a returns form being enclosed, so if you would like to return something to us please Contact Us to make arrangements. Returns must be sent via a trackable method and we strongly recommend getting delivery insurance. Proof of postage is not proof of delivery - please send only by a method that requires a signature. We can arrange to collect items directly from customers but there will be additional costs which will be deducted from any refunds.

If you do wish to return something you have bought, you must contact us beforehand at [email protected] and obtain a returns form - once we have received and inspected the goods, your payment will then be refunded minus any delivery and restocking costs.

Any refund due will be made as soon as possible but will be within 30 days of written notification of damage or fault. In the case of order cancellation refund will be within 30 days of the delivery date.

If you have assembled a product it cannot be returned unless found to be faulty.


As The Buyer you confirm you have the authority to act on behalf of a business if you are buying on their behalf.

The Company confirms acceptance of an order only upon dispatch of the products ordered. An order acknowledgement is sent upon completion of the ordering process but this does not deem acceptance of the order by The Company.


All orders are stored and dispatched from our storage facility in Pembroke Dock, West Wales. We aim to dispatch goods on the next working day following the order but we will always call you to arrange a delivery day (Mon-Fri) that is convenient for you, if a contact number has been supplied.

Saturday or Weekday AM deliveries can be arranged but these incur a £30 surcharge. Please phone us to ask for details.

Most mainland UK consignments are delivered via Tuffnells Parcels on a next-day service for orders received by noon (please see below for exceptions). Due to the sturdy nature of our trampolines the packaged boxes can be extremely heavy, up to 80kg in weight. The delivery driver may therefore need assistance when delivering and a signature is required for all consignments.



UK mainland (except Scottish Highlands):
Next Working Day (Mon-Fri)
Scottish Highlands:
3-5 Days
Northern Ireland and Isle of Wight:
3-5 Days
Repubic of Ireland:
3-5 Days
Scottish Offshore/Scilly Isles/Channel Islands:
3-5 Days
Isle of Man:
3-5 Days

All advised delivery dates are given in good faith and are estimates based on best information available from our couriers. The Company cannot be held responsible for any subsequent delays or failure to deliver within estimated timescales.

Orders are considered only for addresses within the United Kingdom and Channel Islands. Please see our Delivery section for details of charges and delivery timescales.

The Company reserves the right to deliver in installments in the unlikely event of stock shortages.


If you wish to cancel an order, you are very welcome to do so at any time until it is collected by our courier (unless an alternative arrangement has been made, this will normally be 2pm following the receipt of payment). Contact us at [email protected] and we will refund your payment in full.

Once an order has been collected by the courier, it is still possible to cancel but the payment will be refunded minus any delivery and insurance costs which have been incurred.

Damaged goods and delivery insurance

We check all our goods before they leave the warehouse and offer free delivery insurance with all our products. We have also spent a considerable amount of time and effort finding the best courier services we can. However, inevitably with courier deliveries things may on occasion arrive damaged.

If an item does arrive damaged, please contact our customer service team on 01646 622211 and they can sort any problems out for you quickly. Any damage that occurs will be covered by the delivery insurance, subject to the following:

When you take delivery you must check the box and if there is any sign of damage you MUST note 'Damaged' on the delivery note at the time of delivery. If there is no apparent damage but it is not possible to inspect the contents of the package, you MUST write 'Contents Unchecked' on the delivery note. If the couriers receive a 'clean' signature they will consider that the goods have been delivered in perfect condition and it will not be possible to make a claim on the delivery insurance. If there is any damage, you must also notify us directly within 48 hours of receipt. We cannot accept damage claims which are notified after this period.


If you receive an item that is faulty, you must notify us within seven days and we will organize a replacement. After seven days the item will be considered to have been accepted in good condition.


All products come with a RTB warranty unless otherwise stated in the description. If any product develops a fault within the warranty period you simply need to return it to us and we will either repair or replace it for you. However in many cases it may be quicker and easier for you if we simply send you replacement parts, and if you would prefer this we are usually very happy to do so, but you will need to send a digital image of the fault. If you would like to return something, please contact us and we will send a returns form which must be completed and enclosed with the items that are being returned.

Descriptions and Substitutions

From time to time the products supplied by The Company are subject to change due to Manufacturer's amendments and modifications to design. The Company will endeavor to supply The Buyer with a product of the same or better quality at the same price.

Whilst The Company makes every effort to ensure all quoted measurements and dimensions are accurate, they must be treated by The Buyer as approximations.

Complaints Policy

We hope that you never need to make a complaint but if you do then don’t worry as we’re here to help!

Our Customer Services team are on hand to resolve any issue you may have and you can make a complaint through any contact method, you’ll find all of our contact details here.
We try to resolve complaints within 7 days but where we need to conduct a more detailed investigation it may take a little longer but we’ll always keep you updated with what’s going on.

We aim to take a fair and reasonable approach to all complaints but if you’re unhappy with either our decision or service at any point, please let us know and we’ll escalate your complaint to a more senior team member for a full and independent review.

Company Information

Atlantic Trampolines Limited registered office in England And Wales Number 5997103.

Registered office:
Atlantic Trampolines Ltd,
Bounce House,
Unit 1, London Road Ind Est,
Pembroke Dock,
SA72 4RZ

ATLANTIC, ATLANTIC TRAMPOLINES, the bouncing man device and TRAMPO-LINE are trademarks of Atlantic Trampolines ltd.

Assembly Guide FREE Next Working Day Delivery